Refund and Returns Policy

Return Policy at Audiostatus

Audio Status is committed to achieving the highest levels of customer satisfaction. If you

find yourself dissatisfied with your product or if the product is found to be defective, we

are pleased to present you with the following three options for resolution:

● Seek assistance or technical support from us.

● Initiate a product exchange.

● Opt to receive a refund.

Withdrawal Procedure

To exercise your right of withdrawal, you may promptly notify us via email or in writing to

cancel the contract. To meet the withdrawal deadline, it suffices to send your

communication indicating your intent to exercise the right of withdrawal prior to the

expiration of the withdrawal period.

Return Process

While you are not obligated to employ the standard withdrawal form, should you decide

to return your order, kindly adhere to the subsequent steps:

1. Contact our customer service via email, providing your name and order number.

2. Our customer service will furnish you with comprehensive return instructions via

email.

3. Within a span of 14 days, you can dispatch your order/return to the following

address:

Audiostatus

UAB “Hebeja”

Registration Code: 304195084

Address: Zanavykų g. 25N, 44142 Kaunas Lithuania

Withdrawal Period and Procedures

You possess the right to withdraw from the contract within a 45-day period without

furnishing any explanation. This withdrawal window terminates 45 days subsequent to

the day on which you or an alternate third party, apart from the carrier, physically take

possession of the goods. Direct (shipping) costs related to return shipping are to be

borne by you. Upon receipt of the returned order, we will evaluate the return and

subsequently notify you via email.

Conditions for Product Returns

At Audiostatus, you retain the prerogative to rescind your purchase within 45 days if the

product has been in your possession for less than this timeframe. You shall be

responsible for any depreciation in the value of the goods that may arise from usage

beyond what is necessary to ascertain their nature, characteristics, and functioning. We

reserve the right to levy a charge corresponding to the diminished value.

Frequently Asked Questions (FAQ)

Q: What is the exact return period, 14 or 45 days?

A: You are entitled to a 45-day cooling-off period. Once you have signaled your intention

to return within this 45-day span, you still have an additional 14 calendar days to

effectuate the proper return.

Q: Will I always receive a new article in case of a defect?

A: Following a technical evaluation by our specialists, we will assess whether the item is

amenable to repair. If not, and if the defect is not due to improper usage, we will

expedite the shipment of a replacement product.

Q: Can I contribute to a seamless resolution process?

A: Indeed, it significantly aids our efforts if you consistently provide your order number,

which invariably commences with ORDxxxxxxx. You are welcome to inscribe this on the

shipping box as well.

Q: Must the original packaging of the item remain intact?

A: We kindly request that you endeavor to maintain the original packaging of the item

whenever possible and refrain from writing on or affixing (brown) tape to it. It is

advisable to use an additional shipping box for labeling and adherence.

Q: What course of action should be taken if an item sustains damage during the

return?

A: In the event of a return, the responsibility for proper shipping lies with you. Adequate

packaging is imperative where necessary, and retaining proof of posting is advisable.

Q: How expeditiously is my return processed?

A: At Audiostatus, we promptly process all shipments, including both outbound and

return consignments, on a daily basis. Following the processing of your return in our

warehouse, there may be a minor administrative procedure, typically completed within

three working days.

Effects of Withdrawal

Upon withdrawal from this contract, we will expeditiously refund all payments made by

you, inclusive of delivery costs (excluding supplementary expenses arising from your

selection of a delivery mode other than the least expensive standard option provided by

us).

This reimbursement will be carried out without undue delay and within a maximum of 14

days subsequent to our receipt of your decision to withdraw. Should you return only a

portion of your order, delivery charges will not be reimbursed.

The method of payment utilized for the original transaction will be employed for the

refund unless an alternative arrangement has been explicitly agreed upon; no fees shall

be incurred for such reimbursements. We retain the prerogative to withhold

reimbursement until the goods have been received or until you have provided evidence

of their dispatch, whichever is the earlier event.

The goods must be returned or handed over to us promptly and, in any case, no later

than 14 days from the day you communicate your withdrawal decision. Compliance

within this 14-day timeframe is deemed sufficient. You will be held liable solely for any

reduction in the value of the goods arising from handling beyond what is essential to

establish their nature, attributes, and functionality.